Sample: Workplace Readiness Skills Test Questions
These items are sample assessment items that come from the CTECS database.
QuestionOne: Employers expect certain thingsfromemployees. One importanttraitthat
employerslook forin employeesis “initiative.” Initiativemeans
a. doing things on your own; being a self‐starter.
b. showing respectfor other works.
c. calling your boss when you cannot come to work.
d. making sure your work is marketable.
Question Two: The amount ofincome tax thatis withheld froma person's payroll check is
based on the information provided on the:
a. W‐4 form.
b. W‐2 form.
c. 401K form.
d. W‐9 form.
Question Three: In a business or office setting,the BEST greeting when answering the
a. good morning/afternoon
b hello, who is calling?
Question Four:On Tuesday, Emma’ssupervisor asks herto work on three projectsthat
need to be completed by Friday.On Wednesday, Emma realizesthatshe will not be able to
finish themon time. Whatshould she do?
a. Discussthe problem with hersupervisor.
b. Come in early to work to finish the jobs.
c. Ask coworkersto complete one ofthe projects.
d. Finish what she can; deadlines can usually be changed.
Question Five: Ivan's business always givesits customers a coffee cup atthe end ofthe
year.Now the supervisorsaysthey will no longer give away coffee cups because itisn't cost
effective.Which isthemost correct explanation ofthe supervisor's decision?
a. Giving away cups did not generate enough new or continuing businessto pay forthe
b. The cups are not worth whatthey cost.
c. Cups are not a productIvan's company normally sells.
d. Ivan and the other employees gave away toomany cups.